What should I do if I entered incorrect information or cannot submit? #
Do not work around a validation message by entering information that is not true. Return to the relevant step and correct the answer.
Before submission #
Use the Back buttons to review the application. Check:
- the Christian Leaders Alliance account email;
- Soul Center and contact details;
- proposed company information and addresses;
- every director’s legal details;
- proposed names and spelling;
- required documents; and
- the payment amount, reference and proof.
If a required answer does not fit the organisation’s real position, stop and use Start My Company Support. The supported standard structure may not be appropriate.
After submission #
Do not start a duplicate application merely to correct a mistake. Keep the private reference and contact support. Explain which field is wrong without placing identity documents, full identity numbers, bank details, passwords or one-time codes in the ticket.
Some corrections can be handled during review. Others may require a new document, a new official filing or an additional charge. The answer depends on the stage and the type of mistake.
If payment is the problem #
Do not pay again until the first payment and reference have been checked. Keep the proof. Payment recovery and refunds are subject to the recipient’s rules and cannot be promised by Start My Company.
If the website is the problem #
Record the step, exact message, approximate time, device and browser. A screenshot may help if it contains no sensitive information. Avoid capturing identity documents or payment details.
Related articles #
Last checked against the live portal: 31 August 2026
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